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Our Mission
Our founder Berni Squiteri started EMT with just a few vans and the vision to understand the need for non-emergency transportation, for people who could not use traditional methods. His desire to create a service that would allow people the freedom to live fuller more active lives in spite of any special needs they might have is the backbone of the nationally recognized company that EMT has evolved into.
Experience
EMT offers unparalleled experience and service. We offer our services to; city and county transit agencies, private companies, shuttle and commuter services, disabled and para-transit, and NEMT/NET. From the beginning EMT had one purpose in mind and that was to transport people who could not use traditional methods. No one understands the needs of its passengers better than EMT.
Community Partner
It has always been the part of EMT mission to support its community. We are proud to offer our services to those in need and continue to reach out to the community for feedback on ways that we can improve and add to our services. You see us everyday!
The EMT brand is highly recognizable. Our vast fleet of, non-emergency transportation vehicles are easily identified by our gleaming white vans emblazoned with the red and blue EMT logo. It is important for people to know that we are transporting someone who needs additional care and attention and the areas that we serve recognize us immediately. This recognition allows EMT to offer even more assurance that our passengers are being transported in the safest way possible.
Accountability
EMT practices an "open book" policy when it comes to all of our records including financials, operational data, employee records and all dispatch information. EMT uses the most advanced technology available, to ensure that all reservation, dispatching, and scheduling
EMT Specialized Programs
As the leader in the industry, EMT has created its own specialized programs to include the best practices learned through EMT extensive experience and knowledge. EMT has the strongest account and vendor relationships in the industry creating extensive cost saving in every aspect of operations. The EMT training program includes extensive background checks and New hire screenings. The EMT employee training program has created the most educated, knowledgeable, and courteous drivers in the business. EMT has literally written the book when it comes to training our drivers and staff. The EMT training manual is the most comprehensive, covering every aspect of the business. EMT has an exceptional safety record which translates to reduced insurance costs.
Setting the Standard
EMT is leading the way in transit innovations. Always on the cutting edge of the most current technology available, working with the leading vendors in the industry to constantly upgrade its services and amenities. This is why EMT continues to become the most cost effective method of NEMT/NET in the industry. Service and Monitoring our Vehicles
EMT maintains an extensive quality control program for its vehicles and its drivers. Our vehicles go through complete safety checks
Road Calls
EMT has its own self serving "road side assistance" program that is dispatched immediately to help evaluate, correct or replace, any EMT vehicle that is down. The EMT fleet of transportation vehicles never leaves the lot before it has cleared inspection which includes all mechanical functions body work and interiors. This ensures that our passengers have the most comfortable ride possible. EMT is in constant contact with its fleet and drivers with the most advanced two way communication system available.
EMT is the expert in creating the most proficient scheduling and routing system available. Our employees are experts in the field and their vast experienced combined with the most cutting trip batching and routing technology maximizes productivity and ensures on time performance.
Passenger Safety
EMT demands that all of its passengers are given the safest and most comfortable ride possible. Attention to detail is critical when it
comes to transporting special needs patients. All EMT drivers follow a specialized protocol that includes the most effective way to load and secure all of its passengers including wheelchair and mobility device secured. All EMT drivers are required to wear seat belts and
will make sure that all security equipment is in safe operating condition.
Increasing Productivity
EMT believes there is always room for improvement. We are constantly working with city agencies to improve productivity. EMT listens and encourages feedback and has the ability to adapt to changes in traffic routs congestion, geographic density and other special needs. Weather always plays a factor in any form of transportation, but even more attention is needed in the transport of special needs. Pick ups and deliveries will need increased monitoring and constant communication becomes crucial to alleviate any additional fear or discomfortour passengers might have. Our drivers are very sensitive to the environment and act accordingly to continue to offer the safest and most comfortable transport.
Customer Satisfaction
EMT demands that all of its employees offer the highest level of customer care and courtesy at all times. Our friendly professional drivers will always offer a warm greeting to a passenger. They will display a positive attitude and create a feeling of security for the
passenger.
comes to transporting special needs patients. All EMT drivers follow a specialized protocol that includes the most effective way to load and secure all of its passengers including wheelchair and mobility device secured. All EMT drivers are required to wear seat belts and
will make sure that all security equipment is in safe operating condition.
EMT believes there is always room for improvement. We are constantly working with city agencies to improve productivity. EMT listens and encourages feedback and has the ability to adapt to changes in traffic routs congestion, geographic density and other special needs. Weather always plays a factor in any form of transportation, but even more attention is needed in the transport of special needs. Pick ups and deliveries will need increased monitoring and constant communication becomes crucial to alleviate any additional fear or discomfortour passengers might have. Our drivers are very sensitive to the environment and act accordingly to continue to offer the safest and most comfortable transport.
EMT demands that all of its employees offer the highest level of customer care and courtesy at all times. Our friendly professional drivers will always offer a warm greeting to a passenger. They will display a positive attitude and create a feeling of security for the
passenger.
